HOW TO INSTALL WEB HELPDESK IN CENTOS

 What is WEBHELPDESK? I could define web helpdesk as IT ticketing system and asset management software that could help you properly document your company asset and perform automated helpdesk ticket system.

For more useful information about WEBHELPDESK, Kindly visit their website @http://www.webhelpdesk.com/

 

•   You need to download rpm file for webhelpdesk by going to this link and supply needed information before downloading.

•  Make sure that LAMP, phpmyadmin is installed

• Go to the location where you save your downloaded webhelpdesk installer. In my case I use putty software and ssh to my CENTOS machine 

 

• Then issue the command gunzip webhelpdesk-12….version of your helpdesk and result would be like the one below

 

• Then issue command sudo rpm –ivh webhelpdesk-12.1.0-1.i386 and wait until installation is finish.

• Start webhelpdesk application by going to the directory prescribed after the installation.

• if you see this error, edit webhelpdesk configuration by typing vim /usr/local/webhelpdesk/conf/whd.conf.  Add your subnet  and restart httpd service

• I nstall JBDC driver connector 
• •            Download file here(http://dev.mysql.com/get/Downloads/Connector-J/mysql-connector-java-5.1.33.tar.gz 
  •    Since I save my file in (/usr/local/webhelpdesk/bin/jre/lib/ext) I unzip and untar the file by typing gunzip mysq-connector-java-5(version).tar.gz and tar xvf mysq-connector-java-5(version).tar 
  • Form the extracted folder of mysql-connector-java-5.1.33.  I copy  mysql-connector-java-5.1.33.jar to /usr/local/webhelpdesk/bin/jre/lib/ext
  • Restart the whd
   
• Choose Use Custom SQL Database and then follow the rest of the procedure