HOW TO INSTALL WEB HELPDESK IN CENTOS

 What is WEBHELPDESK? I could define web helpdesk as IT ticketing system and asset management software that could help you properly document your company asset and perform automated helpdesk ticket system.

For more useful information about WEBHELPDESK, Kindly visit their website @http://www.webhelpdesk.com/

 

•   You need to download rpm file for webhelpdesk by going to this link and supply needed information before downloading.

•  Make sure that LAMP, phpmyadmin is installed

• Go to the location where you save your downloaded webhelpdesk installer. In my case I use putty software and ssh to my CENTOS machine 

 

• Then issue the command gunzip webhelpdesk-12….version of your helpdesk and result would be like the one below

 

• Then issue command sudo rpm –ivh webhelpdesk-12.1.0-1.i386 and wait until installation is finish.

• Start webhelpdesk application by going to the directory prescribed after the installation.

• if you see this error, edit webhelpdesk configuration by typing vim /usr/local/webhelpdesk/conf/whd.conf.  Add your subnet  and restart httpd service

• I nstall JBDC driver connector 
• •            Download file here(http://dev.mysql.com/get/Downloads/Connector-J/mysql-connector-java-5.1.33.tar.gz 
  •    Since I save my file in (/usr/local/webhelpdesk/bin/jre/lib/ext) I unzip and untar the file by typing gunzip mysq-connector-java-5(version).tar.gz and tar xvf mysq-connector-java-5(version).tar 
  • Form the extracted folder of mysql-connector-java-5.1.33.  I copy  mysql-connector-java-5.1.33.jar to /usr/local/webhelpdesk/bin/jre/lib/ext
  • Restart the whd
   
• Choose Use Custom SQL Database and then follow the rest of the procedure

 

How to Fix Temporay Log on Profile in Windows

This type of error message appear when the account that you use to log on is used to be a member of one or more groups (domain or guests). You will see this message on your lower screen saying " You are log on a Temporary  Profile" and this type of error will not be fix by restarting your computer. This should be fix by doing the following steps


1. You should restart your pc and go to safe mode by pressing F8 or F10
2. Log on your account with administrative rights
3. Click run
4 or find registry editor or simply regedit
5. On your Registry Editor follow the image below

6. Under the profile list delete the problem user account( you had to find on your own. see example below:

7. Exit and restart your computer
8. Log on.... That's All!

Remote Access using Teamviewer

Guys!
I would like to share with you this interesting software that might help your needs and do some remote work even you are far away from your home and offices. Personally i had been using this amazing software in our home and office needs for years.

Do you know? Teamviewer can be use for remote support and online meeting integration via microsoft outlook as seen in the image below.






For more interesting feature and would like to download the software. You can download it here